Binance.US does NOT provide investment, legal, or tax advice in any manner or form. We make no representation or warranty of any kind, express or implied, regarding the accuracy, validity, reliability, availability, or completeness of any such information. All information is provided on an as-is basis and is subject to change without notice. Legal disclaimer: This material has been prepared for general informational purposes only and should NOT be: (1) considered an individualized recommendation or advice or (2) relied upon for any investment activities. Once reset you will be able to edit your personal information.ĭownload the Binance.US app to trade on the go: iOS | Androidįollow us to stay up to date with Binance.US news and announcements: Follow the onscreen instructions to reset your account. Tap " Proceed" to begin the account reset process.Ħ. Select the " Account Management' tab on the left, then tap ' Personal Information Change."ĥ. Scroll down and tap on " Help & Support."Ĥ. From your 'Home' screen, tap your ' Profile Icon' in the top-left corner.Ģ. Once reset you will be able to edit your personal information.ġ. Click 'Proceed' to begin the account reset process.ĥ. The chat function will automatically display several options. Select Account Management, then choose Personal Information Change to initiate the request to change your personal information.ģ. From your Dashboard, click the Yellow Chat Bubble in the bottom-right corner to open the Support menu.Ģ. Please Note: If you have passed Advanced Verification, you must complete verification again by resubmitting documents in your Settings.ġ. This process will revert your account back to Basic Verification, where you will be able to re-enter the information that you need to change. Please note that a Binance.US customer support agent will never ask for your password, solicit money, or ask you to send your crypto to an external wallet.ĭownload the Binance.US app to trade on the go: iOS | Androidįollow us to stay up to date with Binance.If you need to change any personal information on your account (Residential Address, Name, Birthdate, etc.), you must first reset your KYC Verification Level. You'll be connected to one of our customer support agents.Ħ. If our virtual assistant was unable to solve your request, click the Unsolved (thumbs-down) icon. Continue to the next step if you want to be connected to a customer support agent.ĥ. Describe your request to retrieve relevant support center articles. You'll be initially connected to our virtual assistant. Or Continue as Visitor and enter your email address.Ĥ. Click Log In (Recommended) so our support team can better assist you with your request. Click the Chat icon on the bottom rightģ. You'll be connected to one of our customer support agents.Ģ. You'll be connected to one of our customer support agents. If our virtual assistant was unable to solve your request, tap the Unsolved (thumbs-down) icon.Ħ. ![]() Describe your request and tap the three arrows on the bottom right to retrieve relevant support center articles. ![]() You'll initially be connected to our virtual assistant. Tap the Chat (headset icon) on the top of the screenĤ. Tap the User Profile icon on the top left corner of the app homepageģ. To chat with a live support team agent, follow these instructions: On appĢ. Otherwise, select how you would like to contact support below: For general inquiries and answers to commonly asked questions, visit our Support Center. Binance.US customers can reach our customer support agents 24/7 via live chat during select operating hours. Any phone calls or direct messages on social channels from people claiming to be Binance.US Support are likely spam/phishing, do not respond to these and Chat with us immediately. Stay SAFU !Īll customer support is handled via our chat system. Always avoid clicking links or answering emails/messages from unknown senders. ![]() Important: Binance.US support will never ask for your password, solicit money, or ask you to send your crypto to an external wallet.
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